Refund Policy

Overview

We want you to be happy with Trend Hop. This Refund Policy explains when refunds are available for one-time credit pack purchases, and how to request one.

Eligibility

You may request a refund within 7 days of purchase if the entire credit pack is unused. We verify the order and its credit usage before approving the request. Submit your request by email at contact@trendhop.net within that period; review or payment-processing time does not need to fall within the seven days.

A pack is unused if none of its credits have been consumed and no generation using those credits is still running. Credits returned for a failed task do not count as consumed credits. Simply having an unused balance left in a partly consumed pack does not make that pack eligible.

For an eligible unused pack, the refund amount is the purchase amount less any permitted payment-processing fee deduction described below. If no permitted deduction applies, the purchase amount is refunded in full. Approved refunds cancel the credits associated with the refunded purchase.

Credit packs are one-time purchases with no automatic renewal. Credits from new purchases expire after the validity period shown for the pack on the Pricing page before checkout: 90 days for Starter, 180 days for Creator and 365 days for Pro, counted from purchase. Existing orders and previously granted credits retain their original expiration dates. This policy does not limit any refund or other remedy required by applicable consumer law.

Payment-Processing Fees

For a voluntary refund of an eligible unused pack, we may deduct the original transaction-processing fee actually charged and not returned to us by the payment provider, only where applicable law and the payment provider's rules allow it and the deduction was disclosed before purchase. We do not deduct an estimated fee or add our own administrative fee. We will explain any deduction and the exact net refund amount before processing the refund. If these conditions are not met, no such deduction applies.

This deduction does not apply to refunds required by law or confirmed duplicate charges or billing errors. Fees or exchange-rate differences imposed separately by your bank or card issuer are outside our control.

Non-Refundable Items and Exceptions

Under our voluntary unused-pack policy, the following are not eligible:

• Packs with any consumed credits; a remaining balance does not qualify for a proportional refund.
• Requests submitted more than seven days after purchase.
• Promotional or complimentary credits, which have no purchase price to refund.

Confirmed duplicate charges and billing errors, such as an incorrect amount, are eligible for correction or refund. Report them with the relevant order references. If you believe a charge was not authorized by you, contact us and your card issuer, and we will work with the payment provider to investigate it. If we fail to deliver the purchased service, we will investigate and provide an appropriate remedy, which may include restoring access, returning credits, or a purchase refund; the voluntary unused-pack conditions do not exclude these remedies. Safety-check issues may be reviewed as described below. Mandatory consumer rights apply regardless of credit usage, request timing, or account restrictions.

How to Request

1. Email contact@trendhop.net from the address on your account.
2. Include the order ID, the email used at purchase, and the reason for the request.
3. Our team normally provides an initial response within 3 business days. This is a response target, not a guaranteed investigation or refund-completion deadline.

Approved refunds are returned to the original payment method. Bank processing times may add 5–10 business days before the funds appear on your statement.

Generation Failures and Safety Checks

Purchase refunds return money to your payment method; task credit returns restore credits within Trend Hop.

• A request blocked before generation starts is not charged.
• Technical generation failures normally return the credits charged for the failed task automatically. If your balance has not been restored, contact support with the task ID.
• If a generated image or video is blocked by safety screening, the output is withheld and consumed credits are not automatically returned.
• If output safety verification is unavailable, the output is also withheld and credits are not automatically returned. Contact support for a review of the task and whether a credit adjustment or purchase refund is appropriate.
• An unexpected artistic result alone does not guarantee a refund. Describe the issue and include the task ID so we can investigate.

Changes to This Policy

We may update this Refund Policy to reflect changes in our practices or for legal and operational reasons. Material changes will be reflected in the "Last updated" date above.

Contact

If you have questions about a refund, email us at contact@trendhop.net before requesting a chargeback. We're happy to help.